Refund Policy

🔁 Return & Refund Policy Page

Core Page Fields

Key Policy Sections to Include

The main body of your policy should answer these questions. You will need to decide on the specific timeframes and conditions that work for your business:

1. 1. Time Frame: How many days does the customer have to initiate a return? (e.g., 30 days from the delivery date).
2. 2. Eligibility (Condition): What condition must the item be in? (e.g., Unused, in original packaging, with all tags attached).
3. 3. Non-Returnable Items: What can't be returned? (e.g., Digital products, gift cards, personalized items, or final sale/clearance items).
4. 4. The Return Process:
5. How to Start: Do they fill out a form, email you, or use a portal?
6. Shipping: Who pays for return shipping? (Usually the customer, unless the item was damaged or wrong).
7. Shipping Instructions: Where do they send the package?
8. 5. Refunds:
9. Processing Time: How long until the refund is processed after you receive the item? (e.g., 5-10 business days).
10. Method: Will the money go back to their original payment method?